Privacy Policy

Last Updated: October 29, 2025GuestSend ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website guestsend.co.uk or use our services.We collect information that you voluntarily provide when you: Contact us via direct message, email, or contact form, request a free design consultation, sign up for our services, or subscribe to our newsletterThis may include:- Name
- Email address
- Business name
- Property information
- Contact preferences
- Any other information you choose to provideAutomatically Collected Information
When you visit our website, we may automatically collect:- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring website
- General location data (country/city level)We use cookies and similar tracking technologies. You can control cookie settings through your browser.We use the information we collect to:- Provide and deliver our email marketing design services
- Respond to your inquiries and requests
- Send you marketing communications (with your consent)
- Improve our website and services
- Analyse usage patterns and optimise user experience
- Comply with legal obligations
Prevent fraud and enhance securityLegal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA) or the UK, our legal basis for processing your personal information includes:Consent: When you've given us permission to process your data for specific purposes
Contract: When processing is necessary to fulfill our services to you
Legitimate interests: When we have a legitimate business reason that doesn't override your rights
Legal obligation: When we must process data to comply with the lawHow We Share Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:Service providers: Third-party companies that help us operate our business (e.g., email platforms, hosting providers, analytics services)
Legal requirements: When required by law, court order, or legal process
Business transfers: In connection with a merger, sale, or acquisition of our businessAll third-party service providers are required to protect your information and use it only for the purposes we specify.Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Typically:Client data: For the duration of our service relationship, plus 7 years for legal/tax purposes
Marketing contacts: Until you unsubscribe or request deletion
Website analytics: Aggregated data retained indefinitely; individual data for 26 monthsYour Rights
You have the following rights regarding your personal information:
For All Users:Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data
Object: Object to our processing of your personal data
Restriction: Request restriction of processing your data
Portability: Request transfer of your data to another serviceFor EEA/UK Users (GDPR):You have the right to lodge a complaint with your local data protection authority
You have the right to withdraw consent at any time (where processing is based on consent)To exercise any of these rights, please contact us through our website.Marketing Communications
With your consent, we may send you marketing emails about our services, offers, and content we think may interest you.
You can opt out at any time by:Clicking the "unsubscribe" link in any marketing email.Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions
- Other legally recognized transfer mechanismsThird-Party ServicesOur website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Third-Party Services We Use:Email marketing platforms (e.g., Mailchimp, Klaviyo, or similar)
Website analytics (e.g., Google Analytics)
Social media platforms (Instagram, Facebook)
Payment processors (if applicable)Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 16, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by:Posting the new policy on this page
Updating the "Last Updated" date
Sending you an email notification (for material changes)Your continued use of our services after changes are posted constitutes acceptance of the updated policy.Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us thourgh our website form at guestsend.co.uk
For GDPR-related inquiries, you can contact our Data Protection contact at the same email address.
Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.
Types of Cookies We Use:Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors use our site
Marketing cookies: Used to track visitors across websites for advertising purposesManaging Cookies:
You can control and delete cookies through your browser settings. Note that disabling cookies may affect website functionality.Your privacy matters to us. Thank you for trusting GuestSend with your information.